Service Guide

Welcome to the

Hôtel des Deux Clefs


We are pleased to welcome you to our hotel.

You will find below some necessary information for you to spend a wonderful stay:




On your arrival day, the rooms are available from 3:00 p.m.



The rooms must be vacated by noon on your departure day.

It is recommended that you pay for your stay the day before your departure to enjoy your last morning with complete peace of mind.


Early check-in

If you would like to enjoy your room before 3:00 p.m., we can offer you an early check-in at the rate of €10 which gives you access to the room from 1:00 p.m. (service to be reserved in advance).


Late check-out

It is possible to delay your departure time until 2 p.m. at the cost of €10 (service to be booked in advance).




The rooms are accessible with a key. You are invited to lock the door of your room when you leave the property.

When you leave the property, you can leave your key at the front office. However, if you plan to come back to the hotel after 11:00 p.m. (when the front office is closed) you need to keep your key (and the night code) with you to access your room when you get back.

The key has to be returned to the front office upon departure. In case of loss, the replacement of the key will be invoiced.



The front office is open from 8 a.m. to 11 p.m. Outside these hours, you must use the night code given to you on your arrival, keep your room key and go through the back door of the hotel. If you don’t have the night code, don’t forget to ask the front office before leaving the property.



Since January 2, 2008, smoking is prohibited in all public places.

For security reasons, it is strictly forbidden to smoke in the rooms or to use electrical or gas appliances other than those made available by the hotel.




The buffet breakfast is served from 7:30 a.m. to 10:30 a.m. in the breakfast room.

It is also possible to have breakfast on the terrace in good weather conditions.




The bar of the hotel welcomes you on the ground floor from 10 a.m. to 11 p.m. You can enjoy wines and beers from Alsace, spirits, soft drinks, and some delicacies.



Connection to the “DEUXCLEFS” network is free of charge.

The password is: bonds008

We also remind you that downloading is illegal under the Hadopi law.




Pets are welcome for 10 € per day. They remain under your full responsibility and cleaning and/or repair costs will be charged in the event of damage.



Please place the « Do Not Disturb » sign outside of your door if you wish your peace of mind to be respected and/or if you do not wish housekeeping to access your room.



You can set up an alarm clock on the television by pressing the “ALARM” button on the remote control.



For channel details, press the “LIST” button on the remote control.




To call the front office: 9

To call another room: 3 + room number (examples: room 7 = 307, room 23 = 323)




A secure luggage area is available near the reception if you need to leave your luggage at the hotel for a few hours after your departure.




Secured parking is available for you at the price of €10 per night and per car, €5 per night and per motorbike, subject to availability.

A locked room is also available free of charge for bicycles.





A recycling point is available in the inner courtyard, next to the rear entrance.



Think about the planet: visit Alsace more ecologically, on foot, by bike or by using public transport. The Tourism Office of Turckheim (which is located 50 meters from our hotel) has created a hiking guide from Turckheim.

Our village has a train station and is served by the Colmar conurbation bus network.



For the following services, please contact the front office.



The reception will provide you with the current laundry rates. You can leave your belongings to be cleaned before 9 a.m. at the front office. The front office will inform you about the time when you will be able to pick them up.



You can contact the front office for prices and to book a relaxing massage.


Baby equipment

It is possible to add a baby cot to your room for €10 per night.

The hotel has a microwave to heat food, a changing mat, and a high chair free of charge.


Blanket and towels

Please contact the front office for an extra blanket and/or towels.


Board games

Several board games are available in the lounges. Other games are available on request.


Power adapter

You can borrow an electrical adapter from the front office.


Linen care

We can provide you with an iron, an ironing board, and a steamer.

A sewing kit is also provided upon request at the front office.


Shoe Care

The waxing machine, as well as a maintenance kit, are available on request at the front office.


Hygiene kit

Please contact the front office for your needs in hygiene products: toothbrush, toothpaste, feminine protection, razor, and shaving product.